the easy button
free shipping free return
give more than they expect
be legendary - pour love care, live your brand, use your own products
wow your costumer
remove fear frustration
how they can feel cared for
how would you like them to feel
packaging communication
before during after
review from other guests
less projects better done
be there to fit them - flower fruits
great list of restraint and transportation
before during after
emotion, genuine connection
inject love soul